The payment of all the orders is exclusively carried out in Euro. Boutique Anna sas sccepts payment made with the following credit and debit cards: -Visa -Mastercard -Maestro Paypal circuit is allowed. Bank transfer payments are accepted All the ordered goods are owned by Boutique Anna sas until payment is completed and received by Boutique Anna sas
SHIPPING COSTSAll purchases are delivered by courier. We do not ship to PO boxes. Shipping costs are automatically calculated in the cart, based on the destination. Only Italy fixed fee of € 7 and free for orders over € 90
Delivery takes place in 2/5 working days, from receipt of payment. Deliveries are made and guaranteed by courier. All orders are delivered by the courier from Monday to Friday. The shipper requires the "receipt" signature of the recipient at the time of delivery. The Customer is requested to provide a valid address to which the goods will be delivered during delivery times. Please promptly indicate a possible change of address. Once the shipment has been completed, it is not possible to change the destination address. Possible delivery delays exceeding 10 (ten) days work must be reported promptly by e-mail to the address: firstname.lastname@example.org
The customer will receive a shipping code (waybill number) with which he can track the status of the shipment.
To ensure the safety of the shipment, the shipper requests the signature "on receipt" of the recipient upon delivery; failing that, the goods are not delivered. If, at the time of delivery, the external appearance of the package has imperfections, the Customer must proceed to open the package in the presence of the carrier. We recommend checking the goods upon delivery and verifying that the quantity of the products delivered corresponds to the quantity ordered, that the packaging is intact, undamaged, or otherwise altered. Any anomalies must be noted in writing on the courier's delivery note. Any problems in the delivery must be reported promptly via email to the address: email@example.com and in any case within 15 calendar days from the confirmation of the order. If the package is damaged upon delivery, we advise you to refuse the goods or to indicate on the delivery note that a damaged package is accepted. Boutique Anna sas uses white custom-made adhesive tape with black logo. Once delivered to the address indicated and withdrawn, the goods are no longer insured
RETURN PROCEDUREIf the goods doesn’t satisfy the customer, the latter could ask for a change or a refund. Return procedure The purchased goods could be returned with in 14 days from the delivery date. Returns made after the indicated time could bee exclusively acceppeted at discretion of Boutique Anna sas Boutique Anna sas will refund the whole cost of the purhased goods returned by the customer provided that there is the original r.a. released by Boutique Anna sas. The refund, shipping costs excluded, will be credited on the same debit or credid card used for the original purchase or on the bank account used for bank transfer. In order to carry out the return procedure, you have to send an email to: firstname.lastname@example.org in order to receive return merchandise authorization (RMA) In oreder to carry out the return, you will receive an email with the rma must be inserted inthe return box. Boutique Anna sas we will send a pre-compiled rma with also the shipping address to be put on the box. non – authorised returns will not be accepted. The return will be accepted only if the procedure indicated here has been followed.
RETURN CONDITIONSThe returned goods must not have been worn used or damaged. They must have been worn used or damaged. they must have all the original labes and the security tag must be intact, otherwise the return will not be accepted. Returns must be addressed to: Boutique Anna sas Via del Corso, 17 75100 - Matera Italy To carry out a return go to: “return procedure”
EXCHANGESIt is only possible to exchange the purchase good with the same article having different size or coulor within 14 days from the delivery date, provided that is available. Requested exchanges outside the aformentioned timeframe can be exclusively accepted at discreption of Boutique Anna sas To carry out the exchange it is necessary to send an email with the request to the following address: email@example.com In order to carry out the exchange you must wait for the RMA provided by Boutique Anna sas Not authorised exchange scan not be accepted. Please read carefuly return procedures
FAULTY GOODSGoods can be considered faulty if they were already damaged or if they manifest conformity faults. It is possible to request the exchange of the faulty items within 14 days from the delivery date following the same procedure In such cases Boutique Anna sas will exchange the faulty item with a new one, if available, or to repair if it is possible. The exchanged product will be shipped to the customer free of charge. If the exchange or the repair of the faulty product is impossible, Boutique Anna sas will proceed to the refund. The refund will be made on thesame debit/credit card used by the customer The products must be shipped in the original box in order to guarantee their integrity during the journey. The box must be closed delivering to the courier. Boutique Anna sas will send you a confirmation e mail at the return recipit and activation of the refund procedure.
PRESENT RETURNSIn case of products purchased and sent as presents, the return could be made exclusively by the customer and not by addressee of the present, following the same procedure for returns and exchanges. It is agreed that the goods integrity is an essential condition for the right of withdrawal
REFUNDSThe disasatisfied customer can return the product within 14 days from the delivery date. Please read carefully returns and exchanges procedure. The refund is made on the same debit/credit card used by the customer for the payment. shipping costs are excluded (unless they are faulty goods). Customs duties and taxes aren’t refundable for the orders delivered outside the european community. All the orders delivered in italy are provided by courier service. We don’t ship to mail boxes
The goods purchase on www.aboutmatera.it are directly sold Boutique Anna sas